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5 FAQs About Accessing Addiction and Mental Health Services at SouthLight

01/22/2024

How do you get into addiction treatment and mental health services with SouthLight? Do you need an appointment? What if you don’t have insurance?

SouthLight has been a trusted provider of quality substance use and mental health treatment in Raleigh for more than 50 years. SouthLight’s core values include empowering each individual journey by building skills needed to provide the foundation for sustained recovery regardless of ability to pay.

For many people, taking the essential first step of seeking treatment for substance abuse and mental health disorders is often the most difficult. When a person is interested in SouthLight services, the admissions process begins with a phone call and a brief, confidential conversation with one of the compassionate and knowledgeable members of our Intake Team.

During the intake, a person will be asked a series of questions designed to help us determine the best course of treatment and assess whether SouthLight would be the most appropriate for their recovery. These questions include a history of alcohol or drug use, medical background, treatment history, and insurance information.

Our Intake team works to connect adults in our community to outpatient addiction and mental health treatment, taking referrals from hospitals, healthcare providers, social services agencies and more.

We asked JoAnn Johnson, Director of Administrative Services at SouthLight, to find out the best way to access services and to get answers to the most frequently asked questions.

Client Care is our Top Priority

Intake is the initial process that all new clients complete to address their need for substance use and/or mental health services. An individual can begin this process at any point in their stage of recovery, no matter how many times it takes.

Quite often I’m asked how a client can get started with services at SouthLight. There are several different ways a client can gain access to treatment. Whether it’s by speaking with one of our Intake Specialists or being referred through a community provider, client care is our top priority.

5 Questions and Answers about getting access to addiction treatment & mental health services

Here’s a look at some of the most frequently asked questions:

1. What if I don’t have an appointment, but I need services now?

Walk-ins are available! A client needing immediate services can access intake at both our Garner Road and Poplarwood Court locations. If you or someone you know needs immediate help for services such as opioid treatment, mental health counseling or other outpatient services.

Garner Road Walk-In Hours (no appointment needed)
Opioid Treatment Program
Monday-Friday: 5:30 am – 1 pm & 2 pm – 3:30 pm
Mental Health & Outpatient Services
Monday-Friday: 7 am – 1 pm

Poplarwood Court Walk-In Hours (no appointment needed)
Mental Health & Outpatient Services
Monday-Friday: 8 am – 2 pm

2. What if I don’t have healthcare insurance?

SouthLight welcomes everyone, regardless of ability to pay. We provide services for insured and uninsured clients. Now with Medicaid expansion in place, more clients can access care. For those who don’t meet the Medicaid eligibility requirements, we offer a sliding fee scale.

3. I have a client/family member in need of services. How do I get them connected?

Anyone can make a referral. A client can be referred by a community provider/hospital, family/friends, or they can make a self-referral. Referrals can also be completed online on our website by going to our website and selecting the “Make a Referral” button.

Those requesting services will receive a follow-up call to schedule an appointment as soon as possible.

4. My schedule is hectic, and I can’t wait for a walk-in slot to become available. What do I need to do to be seen?

SouthLight has Intake Specialists ready to answer any questions a client may have so they can easily schedule appointments and get on the right path. Simply call 919-787-6131 and ask for Intake.

5. How long is the process to get started with services at SouthLight?

The initial phone call with an Intake Specialist takes approximately 20 minutes, and the initial assessment to begin services can take up to two hours.

If you or someone you know needs mental health or substance use treatment, give us a call or make a referral online. Learn more about our broad range of outpatient and community-based services.

JoAnn Johnson, Director of Administrative Services at SouthLight

What does JoAnn love most about her job? “Letting clients know that we’re here to help them. We’re willing to meet them where they are.” We are fortunate to have customer-focused employees like JoAnn representing SouthLight in the community.